We aim to deliver your goods as soon as possible and normally within 5 working days of your order. If for any reason we are out of stock of any item we will notify you by e-mail and/or telephone and advise you as to when the item will be back in stock.
Our UK Mainland delivery charges are as follows:
Economy Service (up to 5 working days) £5.00 +VAT
Next Day Service (next working day) £6.95 +VAT
Next Working Day Before Midday (England & Wales only) from £8.95 +VAT
Next Working Day By 10:30am (England & Wales only) from £12.50 +VAT
Next Working Day By 9:00am (England & Wales only) from £15.00 +VAT
Saturday Delivery (England & Wales only) from £13.00 +VAT
Please contact us for premium delivery rates to Scotland.
Please note: all of our delivery rates are applicable to single parcel consignments under 30kgs only, and may be higher for heavier / multi-parcel orders. We reserve the right to contact you in the event of insufficient carriage being paid.
There are a few of our lighter items which, if ordered on their own, qualify for a reduced delivery charge as we post them with Royal Mail. These products will incur a post & packing charge of £3.50 +VAT. This is a standard second class service.
Orders over £100 ex VAT will be delivered free of charge on the next working day. Please note, this service is not applicable to any offshore locations or UK islands. Some remote areas may take longer for delivery (eg: Highlands). For information on our cut off times, please see below.
The above delivery rates are applicable to the UK Mainland only. Unfortunately any deliveries to offshore islands (including Isle of Wight, Isle of Man, Channel Islands, Scilly Isles, Scottish Isles, Northern Ireland & the Republic of Ireland) will incur a surcharge. Please contact our Sales Office on 01409 221192 for pricing details. In the event of any orders being received with miscalculated carriage costs, we will contact you for further payment.
We use third party carriers to deliver on our behalf. Currently we use City Link and UK Mail, and any deliveries large enough to be despatched on a pallet will be sent via the Parsons pallet network. All our carriers require a signature on delivery; however if nobody is in at the time of delivery our carriers will try and deliver to a neighbour. If you are likely to be out please leave delivery instructions when you order. The general delivery times for our carriers is 7:30am to 5:30pm although these hours are extended during busy periods; for example Christmas delivery times run up to 9pm. Therefore please ensure you leave any shipping notes where appropriate. This information will be passed to our carriers; however please note we can only operate within their terms and conditions, and hours of operation.
If our carriers cannot successfully deliver the goods to you a calling card will be left for you to respond to. If after a further unsuccessful attempt they still cannot deliver, the goods will be put on hold pending a response from the recipient; such instances may incur a 50% charge of the original delivery cost. Unretrieved goods will then be returned to us and a return/redelivery charge levied. Goods which may need re-delivering to a different address to that originally specified will also incur a redelivery charge.
As we use third party carriers we cannot be held responsible for any delays or non delivery of the products ordered. All delivery dates are entered into in good faith but are estimates only. No work should be undertaken until the goods have arrived.
Unfortunately there may be delays to deliveries during times of adverse weather. However please be assured that we will continue to endavour to get your goods to you as quickly as possible.
We can deliver to many parts of Europe using a trackable service with City Link. This option is available through our shopping cart as follows:
- Austria / Österreich - £20.00
- Belgium / Belgique - £14.00
- Denmark / Danmark - £20.00
- France / République Française - £14.00
- Germany / Deutschland - £14.00
- Ireland / Eire - £16.00
- Italy / Repubblica Italiana - £25.00
- Luxembourg / Groussherzogtum Letzebuerg - £14.00
- Netherlands / Nederland - £14.00
- Portugal / Republica Portuguesa - £21.00
- Spain / Espana - £21.00
Prices displayed are all subject to VAT at 20%, and are based on a single parcel weighing no more than 30 kgs and no more than 60,000 cubic centimetres. For multiple / heavier items a higher charge will apply. Some rural areas may take longer. Delivery times are approximate and exclude the day of collection. Rates apply to mainland locations only.
We reserve the right to contact you in the event of carriage being underpaid. For quotes outside of the above terms, please contact us.
Cut Off Time
Our deadline for placing an order for Next Day delivery is 4pm. After this time if you do require an urgent Next Day delivery please call our Sales Office on 01409 221192 where we will do our utmost to accommodate you.
Please note, our cut off time for Saturday deliveries is 4pm on Friday. However, if you find yourself outside of this timeframe, do contact us and we will do our best to help you.
All orders placed after 4pm will be classified as being received on the next working day. For example, an order placed after 4pm on Friday will then be classified as a Monday order. All Next-Day orders placed before 4pm will be processed on that working day and, depending on the shipping service you selected, will be delivered in accordance.
We accept all major debit/credit cards (Visa, Mastercard, American Express, Switch/Maestro, & Delta), as well as PayPal, payment via Google Wallet (formerly Google Checkout), and cheques.
If you are a limited company, please contact our Sales Office where we would be happy to discuss account facilities with you.
If you are a government department, council, school or any other government agency, we can automatically invoice you on a 30 day account. We require an official purchase order with an order number and correct invoicing and delivery details. A contact name would also be appreciated. Orders can be faxed over to 01409 221190, or emailed to firstname.lastname@example.org.
Returns & Exchanges
All our products are guaranteed to be free from any defect at the time of purchase. If an item is found to be faulty upon receipt, we will refund or replace the product without charge. In such instances we will always request that an image of the fault is sent through first for us to assess; we have found that this is the quickest and most efficient way for us to resolve any customer issues.
In the unlikely event that you are not satisfied with any goods purchased or have changed your mind about the purchase, please inform us in writing (fax or e-mail is also satisfactory) within 14 days of receipt of the goods to arrange for their return. Any goods you wish to return must be unused and in their original packaging. Goods should be sent to:
Please ensure that you download or request a Returns form from us at email@example.com, as we will need your contact details to initiate a refund or replacement. Once we have received the goods they will be inspected and the agreed course of action executed. The goods must be sent to us unused and in their original packaging. You should ensure there is sufficient outer packaging of the product to ensure safe and secure transit of the goods back to us, as the returned product must be 'as new' and in a resellable condition. It is the responsibility of the buyer to safely return the goods back to us. Credits or replacements will not be issued until goods are received and signed for by one of our staff members.
Please note: original carriage costs will only be refunded if goods are faulty or differ from what was advertised. If you would like us to organise for the goods to be returned please contact us to arrange this; the return carriage costs will then be deducted from any refund due.
In the event of unwanted goods being returned, Tarpaflex reserve the right to levy a restocking fee; you will of course be informed of this before your refund is processed. A fee will also be levied on any goods requiring repacking; please contact us for further details.
We understand that you may want to purchase one of our products for a host of different reasons, and therefore may wish to have a sample swatch of the product before you purchase from us. Please contact our Sales Office or send an e-mail via the Contact Us page requesting sample swatches of the products you are interested in - we will then send you some literature and swatches free of charge.
All product sizes are nominal sizes. Our tarpaulins are cut sizes so you should expect the finished size of each sheet to be approximately 30cms smaller than that specified. Colours of the products shown, packaging and product specification are liable to change and we cannot always guarantee continuity in supply of any item.