Delivery Service

We aim to deliver your goods as soon as possible and normally within 5 working days of your order. If for any reason we are out of stock of any item we will notify you by e-mail and/or telephone and advise you as to when the item will be back in stock.

Our UK Mainland delivery charges are as follows:

Economy Service (up to 5 working days) £5-00 +VAT

Next Day Service (next working day) £6-95 +VAT

Next Day Before Midday from £8.95 +VAT

Saturday Delivery from £11.00 +VAT

Orders over £100 ex VAT will be delivered free of charge on the next working day. Please note, this service is not applicable to any offshore locations or UK islands. Some remote areas may take longer for delivery (eg: Highlands).

There are a few of our lighter items which, if ordered on their own, qualify for a reduced delivery charge as we can post them with Royal Mail. These products will incur a post & packing charge of £3-50 +VAT.


The above delivery rates are applicable to the UK Mainland only. Unfortunately any deliveries to offshore islands, including Isle of Wight, Isle of Man, Channel Islands, Scilly Isles, Scottish Isles, Northern Ireland & the Republic of Ireland will incur a surcharge. Please contact our Sales Office on 01409 221192 for pricing details.

For deliveries outside of the British Isles please contact our Sales Office as above for delivery prices.


We use third party carriers to deliver on our behalf. Currently we use City Link & DPD, and any deliveries large enough to be despatched on a pallet will be sent via the Pall Ex pallet network. All our carriers require a signature on delivery; if nobody is in at the time of delivery our carriers will not leave the goods without prior consent. Therefore, if you are likely to be out please leave delivery instructions when you order. The general delivery times for our carriers is 8-30am to 5-30pm although these hours are extended during busy periods.

If our carriers cannot successfully deliver the goods to you a calling card will be left. If after a further unsuccessful attempt they still cannot deliver, the goods will be put on hold pending a response from the recipient. Unretrieved goods will then be returned to us and a return charge may be levied. Goods which may need re-delivering to a different address to that originally specified will also incur a redelivery charge.

As we use third party carriers we cannot be held responsible for any delays or non delivery of the products ordered. All delivery dates are entered into in good faith but are estimates only. No work should be undertaken until the goods have arrived.

European Deliveries

We can deliver to many parts of Europe. This option is available through our shopping cart as follows:

• Austria / Österreich - £13.00 - 3 day delivery
• Belgium / Belgique - £10.00 - 2 day delivery
• Bulgaria / Republika Bulgaria - £25.00 - 4-6 day delivery
• Czech Rep. / Ceska Republika - £11.00 - 3-4 day delivery
• Denmark / Danmark - £13.00 - 3 day delivery
• Estonia / Eesti Vabariik - £17.00 - 4-5 day delivery
• Finland / Suomen Tasavalta - £19.00 - 4-5 day delivery
• France / République Française - £13.00 - 2 day delivery
• Germany / Deutschland - £10.00 - 2 day delivery
• Hungary / Magyar Köztársaság - £15.00 - 4-5 day delivery
• Ireland / Eire - £11.50 - 2 day delivery
• Italy / Repubblica Italiana - £17.00 - 3-4 day delivery
• Latvia / Latvijas Republika - £17.00 - 4-6 day delivery
• Lithuania / Leituvos Respublika - £17.00 - 4-6 day delivery
• Luxembourg / Groussherzogtum Letzebuerg - £11.00 - 2 day delivery
• Netherlands / Nederland - £11.00 - 2 day delivery
• Poland / Rzeczpospolita Polska - £14.00 - 4-5 day delivery
• Portugal / Republica Portuguesa - £18.00 - 4-5 day delivery
• Romania / România - £22.00 - 4-6 day delivery
• Slovakia / Slovenska Republika - £14.00 - 3-4 day delivery
• Slovenia / Republika Slovenjia - £11.00 - 4-5 day delivery
• Spain / Espana - £15.00 - 3-4 day delivery
• Sweden / Sverige - £16.00 - 4-5 day delivery

Prices displayed are all subject to VAT at 20%, and are based on a single parcel weighing no more than 30 kgs. For multiple / heavier items a higher charge will apply. Some rural areas may take longer. Delivery times are approximate and exclude the day of collection. Rates apply to mainland locations only.

Cut Off Time

Our deadline for placing an order for Next Day delivery is 4pm. After this time if you do require an urgent Next Day delivery please call our Sales Office on 01409 221192 where we will do our utmost to accommodate you.

Please note, our cut off time for Saturday deliveries is 2:30pm on Friday. However, if you find yourself ourtside of this time frame, do contact us and we will do our best to help you.

All orders placed after 4pm will be classified as being received on the next working day. For example, an order placed after 4pm on Friday will then be classified as a Monday order. All orders placed before 4pm will be processed on that working day and, depending on the shipping service you selected, will be delivered in accordance.

Payment Options

We accept all major debit/credit cards (Visa, Mastercard, American Express, Switch/Maestro, & Delta), as well as PayPal, payment via Google Checkout, and cheques.

If you are a limited company, please contact our Sales Office where we would be happy to discuss account facilities with you.

If you are a government department, council, school or any other governement agency, we can automatically invoice you on a 30 day account. We require an official purchase order with an order number and correct invoicing and delivery details. A contact name would also be appreciated. Orders can be faxed over to 01409 221190, or emailed to sales@tarpaflex.co.uk.

Returns & Exchanges

All our products are guaranteed to be free from any defect at the time of purchase. If an item is found to be faulty upon receipt, we will refund or replace the product without charge.

In the unlikely event that you are not satisfied with any goods purchased or have changed your mind about the purchase please inform us in writing (fax or e-mail is ok) within 14 days of receipt of the goods to arrange for their return. All goods should be sent to:

Tarpaflex Ltd
The Granary
Northlew
Nr Okehampton
Devon
EX20 3BR


Please ensure that your name, contact details and reason for return is sent on a covering note with the goods. Once we have received the goods we will either refund you or offer you a replacement. The goods must be sent to us unused and, wherever possible, in the original packaging. You should ensure there is sufficient outer packaging of the product to ensure safe and secure transit of the goods back to us, as the returned product must be 'as new' and in a resellable condition. It is the responsibility of the buyer to safely return the goods back to us. Credits or replacements will not be issued until goods are received and signed for by one of our staff members.

Please note; original carriage costs will only be refunded if the goods are faulty or differ from what was advertised. Tarpaflex does not pay return carriage costs unless the goods are faulty or differ from what was advertised. If you would like us to organise for the goods to be returned please contact us to arrange this, the return carriage costs will be deducted from any refund due.

Products/Sample Swatches

We understand that you may want to purchase one of our products for a host of different reasons, and therefore may wish to have a sample swatch of the product before you purchase from us. Please contact our Sales Office or send an e-mail via the Contact Us page requesting sample swatches of the products you are interested in - we will then send you some literature and swatches free of charge.

All product sizes are nominal sizes. Our tarpaulins are cut sizes so expect the finished size of each tarpaulin to be approximately 30cms or 2% smaller than that specified. Colours of the products shown, packaging and product specification are liable to change and we cannot always guarantee continuity in supply of any item.