PROCESSING & SHIPPING SERVICE
Please note: due to the current situation with COVID 19 our processing and delivery service levels have now changed to the following - A next day is now a 1-2 working day service, a standard service is a 3-4 working day service and our economy service is a 4-7 working day service. Cut off time for 1-2 day orders is now 3pm Monday to Friday. We do not despatch over weekends. Unfortunately due to the current situation we cannot offer premium or timed deliveries and all dates are approximate.
We aim to deliver your goods as soon as possible, and within the stated times above however there may be times where this is not possible. All companies are having to adhere to social distancing requirements and the health of our employees is our prime concern. Staffing levels are also reduced so this may delay the processing of your order and we are experiencing delays with our couriers as they are also working under restrictions. We therefore can't guarantee any delivery timeframes and all service levels are given on good faith, but are estimates only. Therefore if there is a delay to your order your patience and understanding is requested. If for any reason we are out of stock of any item we will notify you by e-mail and/or telephone to advise you when the item will be back in stock and suggest any alternatives.
We are working extremely hard to get your orders out to you as soon as possible however in order to process orders as quickly as we can, we kindly request you refrain from contacting us to chase couriers unless there have been repeated failed attempts at delivery or there has been an issue with your delivery. Tracking details will be e-mailed/sent by SMS text upon despatch and our couriers like DPD and FedEx have further online assistance. Do not forget we are here to help if required but response times will be delayed.
Please note we are not currently offering drop shipment deliveries to building sites due to delivery issues.
We are an established British owned company and all our orders are processed and despatched from our premises in Devon. Any customers wanting to collect we do have a click and collect service. You must contact us beforehand and payment must be made prior to collection. Please remember during current restrictions you must only be travelling if you have a strong reason to do so and a mask must be worn on our site. In order to reduce transmission of COVID we are not accepting any walk-ins who have not contacted us beforehand, regretablly we will not serve anybody who turns up unannounced.
Please click on the below options for more information on our delivery service.
> Delivery Options
> Deliveries to Highlands and Offshore Locations
> Cut Off Time
> Our Carriers
> Order Tracking
> International Deliveries
> Returning an Item
We accept all major debit/credit cards (Visa, Mastercard, American Express, Switch/Maestro, & Delta), as well as PayPal and cheques.
If you are a limited company, please contact our Sales Office where we would be happy to discuss account facilities with you.
If you are a government department, council, school or any other government agency, we can automatically invoice you on a 30 day account. We require an official purchase order with an order number and correct invoicing and delivery details. A contact name would also be appreciated. Orders can be faxed over to 01409 221190, or emailed to email@example.com.
We understand that you may want to purchase one of our products for a host of different reasons, and therefore may wish to have a sample swatch of the product before you purchase from us. Please contact our Sales Office or send an e-mail via the Contact Us page requesting sample swatches of the products you are interested in - we will then send you some literature and swatches free of charge.
All product sizes are nominal sizes. Our tarpaulins are cut sizes so you should expect the finished size of each sheet to be approximately 30cms smaller than that specified. Colours of the products shown, packaging and product specification are liable to change and we cannot always guarantee continuity in supply of any item.